How can I contact Starivio?
You can reach our customer support team anytime by emailing info@starivio.com. We're always happy to assist you with any questions regarding your order or our products.
Do you ship worldwide?
Yes! We proudly offer worldwide shipping so customers around the globe can enjoy Starivio products.
Where do you ship from?
We work with trusted international fulfillment partners to ensure fast and reliable delivery. Your order will be shipped from the warehouse that can deliver to you most efficiently.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to change or cancel your order, please contact us within 12 hours of placing it by emailing info@starivio.com.
Once your order has entered processing, we may no longer be able to make changes.
What payment methods do you accept?
We accept all major payment methods, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
When will my order be processed?
Orders are processed Monday through Friday.
Please allow 1–3 business days for processing before your order is shipped. During holidays or promotional periods, processing times may be slightly longer.
How long does shipping take?
Estimated delivery times:
- United States: 5–10 business days
- Canada: 6–12 business days
- United Kingdom: 5–10 business days
- Australia: 7–12 business days
- Europe: 5–10 business days
You'll receive a tracking number as soon as your order ships.
What if my order hasn't arrived?
If your order has not arrived within 30 days after shipment, please contact us at info@starivio.com. We'll investigate the issue and provide a suitable solution, including a replacement or refund when applicable.
Will I have to pay customs or import fees?
Most customers won't have to pay additional fees.
However, customs regulations vary by country. Any import duties, taxes, or customs charges imposed by your local authorities are the responsibility of the customer.
How do I return an item?
If you'd like to request a return, please contact us at info@starivio.com.
Our support team will provide you with return instructions and help you through the process.
What if I receive a damaged, defective, or incorrect item?
We're sorry if that happens.
Please email info@starivio.com within 7 days of receiving your order and include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
We'll review your case as quickly as possible and arrange a replacement or refund if necessary.
Is my payment information secure?
Absolutely.
All payments are securely processed using industry-standard SSL encryption. We never store or have access to your full payment information.
Can I track my order?
Yes.
As soon as your order ships, you'll receive a confirmation email containing your tracking number so you can monitor your delivery every step of the way.